Remote Customer Success Manager: Renewal & Growth

Hubexo; Lake Michigan Beach (MI); Remote; USD 80,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts, driving onboarding, product adoption, engagement, retention, and growth. This role carries revenue accountability for renewals and GRR targets, requiring strong relationship management, analytics, and renewal experience.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B role.
• Experience managing a portfolio with retention and renewals.
• Proven track record meeting renewal/revenue targets.
• Experience with SaaS or subscription services.
• Strong renewal and contract management understanding.
• Strong relationship-building, communication, and negotiation skills.
• Experience conducting executive business reviews.

Responsibilities

• Manage a portfolio of customer accounts across the lifecycle to drive retention and growth.
• Lead renewal planning, forecasting, and expansion opportunities with Sales.
• Conduct regular customer reviews and QBRs to demonstrate value.
• Coordinate onboarding with internal teams to ensure successful activation.
• Maintain accurate customer records in HubSpot and report on health metrics.
• Collaborate with Product, Finance, and Revenue Ops to resolve issues.
• Monitor health metrics and intervene to prevent churn.

Skills

Customer Success

Account Management

SaaS

Renewals

Relationship Building

Data Analysis

Communication

Negotiation

Education

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

CRM Tools

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts, driving onboarding, product adoption, engagement, retention, and growth. This role carries revenue accountability for renewals and GRR targets, requiring strong relationship management, analytics, and renewal experience.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.