Remote Customer Success Manager - Retention & Growth

Hubexo; Illinois; Remote; USD 90,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

This revenue-accountable role focuses on customer renewal execution and achieving GRR targets, combining relationship management with analytical skills to manage subscription renewals and expansion opportunities.

Qualifications

• 3+ years in Customer Success, Account Management or similar B2B role.
• Experience managing a portfolio with renewals and retention targets.
• Experience with SaaS, subscription-based services, or software products.

Responsibilities

• Own an assigned portfolio and drive retention and growth throughout the customer lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Coordinate onboarding, adoption, and success initiatives across internal teams.
• Track renewal dates, terms, and subscription details; resolve renewal discrepancies.
• Maintain accurate customer records in CRM and report on engagement and health metrics.
• Collaborate with Sales, Product, Finance, and Revenue Ops to ensure a consistent customer experience.

Skills

Relationship management

Communication

Negotiation

Analytical skills

Renewals

SaaS experience

Education

Bachelor's degree in Business/Communications/Technology or related field

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

This revenue-accountable role focuses on customer renewal execution and achieving GRR targets, combining relationship management with analytical skills to manage subscription renewals and expansion opportunities.