Remote Customer Success Manager for Renewals & Growth

Hubexo

Indianapolis (IN)

Remote

USD 70,000 - 110,000

Full time

7 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager to own a portfolio of accounts, drive adoption, and maximize long-term value. You will manage onboarding, renewals, and growth while collaborating with Sales, Product, and Finance to ensure a consistently excellent customer experience.

The role focuses on proactive engagement, renewals, and retention in a remote setup, with eligibility to live in listed U.S. states.

Qualifications

Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role.
Experience managing a portfolio of customer accounts with responsibility for retention and renewals.
Experience with SaaS, subscription-based services, data solutions, or software products.
Strong relationship-building, communication, presentation, and negotiation skills.

Responsibilities

Own and manage an assigned portfolio of customer accounts throughout the customer lifecycle.
Take direct ownership of renewal planning, engagement, and execution.
Meet or exceed GRR targets and address at-risk accounts with retention strategies.
Collaborate with Sales, Product, Finance, and Revenue Operations to deliver value.
Maintain renewal forecasts, account records, and customer health metrics.
Conduct quarterly business reviews and ensure timely renewals and revenue opportunities.