Remote Customer Success Manager: Grow Retention & Renewals

Hubexo; Guin (AL); Remote; USD 70,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and renewal efforts.

The role carries revenue accountability, including renewal execution and GRR targets, and requires collaboration with Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience. This is a remote position with residents in allowed states.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio and renewals with measurable targets.
• Familiarity with SaaS, subscription services, and renewal processes.
• Strong relationship-building, communication, and negotiation skills.

Responsibilities

• Own and manage a portfolio of customer accounts, driving retention and expansion.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Onboard customers, drive adoption, monitor health, and mitigate churn risk.
• Collaborate with Sales, Product, Finance, and Revenue Ops to optimize the customer lifecycle.
• Maintain accurate customer records and report on engagement metrics in CRM.
• Partner with cross-functional teams to advocate for customer needs.

Skills

Customer success

Account management

SaaS experience

Renewals

Relationship building

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and renewal efforts.

The role carries revenue accountability, including renewal execution and GRR targets, and requires collaboration with Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience. This is a remote position with residents in allowed states.