Remote Customer Success Manager – Renewals & Growth

Hubexo; Tennessee; Remote; USD 70,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive value through onboarding, product adoption, engagement, retention, and growth.

You will own renewals, collaborate with Sales, Product, Finance, and Revenue Ops, and work toward measurable GRR targets while ensuring customers realize value.

This is a remote role; candidates must reside in one of the United States states.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention/renewals.
• Experience with SaaS, subscription-based services, data solutions, or software products.
• Strong understanding of subscription renewals, contract management, and customer lifecycle management.

Responsibilities

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Own renewal planning, engagement, and execution to meet GRR targets.
• Collaborate with Sales, Customer Care, Product, Finance, and Revenue Ops for a consistent customer experience.
• Establish regular customer communications and conduct quarterly business reviews (QBRs).
• Monitor health, usage, engagement, and satisfaction to identify opportunities for improvement.
• Maintain accurate renewal forecasts and account records.

Skills

Customer Success

Account Management

SaaS

Renewals

CRM

Education

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

CRM dashboards

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive value through onboarding, product adoption, engagement, retention, and growth.

You will own renewals, collaborate with Sales, Product, Finance, and Revenue Ops, and work toward measurable GRR targets while ensuring customers realize value.

This is a remote role; candidates must reside in one of the United States states.