Remote Customer Success Manager: Renewal & Growth

Hubexo; Nashville (TN); Remoto; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of customer accounts, drive value, and manage renewals in a remote role within the United States. You will partner with Sales, Product, Finance, and Revenue Operations to ensure customer outcomes and long-term retention.

The role emphasizes GRR targets, onboarding, adoption, and proactive relationship management to deliver measurable value and expansion opportunities.

Competenze

• Bachelor's degree or equivalent in business or a related field.
• 3+ years in customer success or account management.
• Experience with SaaS and renewals.
• Strong CRM and data analysis skills.
• Excellent communication and negotiation abilities.

Mansioni

• Manage a portfolio of customer accounts across the lifecycle.
• Lead renewal planning and execution to meet GRR targets.
• Coordinate onboarding, adoption, and value realization.
• Collaborate with Sales, Product, Finance, and Revenue Ops.
• Track metrics like GRR, NRR, ARR and churn.
• Provide proactive engagement and QBRs.

Conoscenze

Relationship management

Account management

SaaS / subscriptions

Renewals & retention

CRM proficiency

Analytical skills

Communication

Negotiation

Remote work

Executive stakeholder engagement

Formazione

Bachelor's degree or equivalent

Strumenti

HubSpot CRM

Descrizione del lavoro

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of customer accounts, drive value, and manage renewals in a remote role within the United States. You will partner with Sales, Product, Finance, and Revenue Operations to ensure customer outcomes and long-term retention.

The role emphasizes GRR targets, onboarding, adoption, and proactive relationship management to deliver measurable value and expansion opportunities.