Remote Customer Success Manager: Renewal & Growth

Hubexo; Annapolis (MD); Remote; USD 85,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to own a portfolio of accounts, drive adoption, and manage renewals. This remote role requires strong relationship management, commercial awareness, and the ability to influence GRR and ARR through proactive account plans.

The CSM will collaborate with Sales, Care, Product, Finance, and Revenue Operations to deliver a seamless customer experience and sustained value realization.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention/renewals responsibility.
• Proven track record meeting retention or revenue targets.
• Experience with SaaS, subscription services, or data/software products.
• Understanding of renewals, contract management, and customer lifecycle.

Responsibilities

• Own and manage a portfolio of customer accounts throughout the lifecycle.
• Develop strategies focused on adoption, retention and long-term value.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Identify at-risk accounts and implement retention strategies.
• Collaborate with Sales, Product, and Finance to ensure customer success.
• Conduct customer reviews and ensure measurable value delivery.
• Maintain accurate CRM records and renewal forecasts.

Skills

Customer Success

Account Management

SaaS experience

Renewals management

Relationship building

Negotiation

Analytical skills

Communication

Education

Bachelor's degree in Business/Communications/Technology or related field

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to own a portfolio of accounts, drive adoption, and manage renewals. This remote role requires strong relationship management, commercial awareness, and the ability to influence GRR and ARR through proactive account plans.

The CSM will collaborate with Sales, Care, Product, Finance, and Revenue Operations to deliver a seamless customer experience and sustained value realization.