Remote Customer Success Manager – Growth & Renewal Leader

Hubexo; Philadelphia (Philadelphia County); Remote; USD 70,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to drive value for a portfolio of customer accounts through onboarding, product adoption, and strategic renewal management.

You will lead relationships with customer executives and stakeholders, ensuring measurable outcomes while coordinating with Sales, Product, Finance, and Revenue Operations to deliver a seamless customer experience.

Qualifications

• Experience in customer success or account management in a SaaS environment.
• Experience with renewals, churn risk management, and customer lifecycle.

Responsibilities

• Own and manage an assigned portfolio of customer accounts through the lifecycle.
• Lead renewal planning, engagement, and execution to achieve GRR targets.
• Conduct quarterly business reviews and maintain proactive customer engagement.
• Collaborate with Sales, Product, Finance, and Revenue Operations to align on success outcomes.
• Monitor health, adoption, and usage to identify expansion opportunities.

Skills

Relationship management

Account management

SaaS renewals

Cross-functional collaboration

Analytical skills

Communication

Negotiation

Remote work experience

Time management

Education

Bachelor's degree (Business/Communications/Technology)

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to drive value for a portfolio of customer accounts through onboarding, product adoption, and strategic renewal management.

You will lead relationships with customer executives and stakeholders, ensuring measurable outcomes while coordinating with Sales, Product, Finance, and Revenue Operations to deliver a seamless customer experience.