Remote Customer Success Manager: Growth & Renewals

Hubexo; Virginia Beach (VA); Remote; USD 80,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth.

This role carries revenue responsibility with renewals, expansion opportunities, and collaboration with Sales, Product, and Finance to deliver consistent customer outcomes. Remote work is supported for eligible states.

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience with SaaS, subscription-based services, or software products.
• Strong ability to manage renewal cycles and communicate value to executives.

Responsibilities

• Own and manage a portfolio of customer accounts across the lifecycle.
• Develop proactive strategies for adoption, retention, and long-term value.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Identify at-risk accounts and implement retention strategies.
• Maintain renewal forecasts and address potential revenue risks.
• Collaborate with Sales, Product, Finance, and Revenue Operations to ensure a seamless customer experience.

Skills

Relationship management

Commercial awareness

Analytical skills

Renewals management

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth.

This role carries revenue responsibility with renewals, expansion opportunities, and collaboration with Sales, Product, and Finance to deliver consistent customer outcomes. Remote work is supported for eligible states.