Remote Customer Success Manager - Healthcare Tech Growth

Streamline Healthcare Solutions; Charleston (WV); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and advocate for customers while coordinating across teams. The role requires strong communication, problem solving, and industry knowledge.

Based in the United States, you will align schedules with Mountain or Central time to support customers in those time zones and travel up to 20% as needed. Visa sponsorship is not available.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Maintain relevant industry and product knowledge.
• Serve as an advocate and voice of the customer.
• Coordinate across teams to ensure an exceptional customer experience.
• Support customers in Mountain or Central time zones.
• Communicate with product managers, developers, testers and other staff.
• Help with renewal and expansion opportunities when appropriate.

Skills

Leadership

Team Building

Project Management

Change Management

Communication Skills

Critical Thinking

Problem Solving

Willingness to Travel

Alternate Schedules

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and advocate for customers while coordinating across teams. The role requires strong communication, problem solving, and industry knowledge.

Based in the United States, you will align schedules with Mountain or Central time to support customers in those time zones and travel up to 20% as needed. Visa sponsorship is not available.