Remote Customer Success Lead - Health Tech Growth

Streamline Healthcare Solutions; Kalamazoo (MI); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure satisfaction with our behavioral health software. This remote role aligns with Mountain or Central time zones to support customers across the United States.

Applicants should hold a Bachelor's degree or higher, have prior CSM experience, and demonstrate strong leadership and communication skills.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Coordinate across teams to ensure an exceptional customer experience.
• Regular meetings to stay aligned with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase efficiency.
• Maintain customer retention and satisfaction across accounts.
• Collaborate with product managers, developers, testers, and internal staff.

Skills

Customer relationships

Project management

Change management

Leadership

Communication

Problem solving

Travel willingness

Education

Bachelor's degree or higher

Tools

EMR software

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure satisfaction with our behavioral health software. This remote role aligns with Mountain or Central time zones to support customers across the United States.

Applicants should hold a Bachelor's degree or higher, have prior CSM experience, and demonstrate strong leadership and communication skills.