Remote Customer Success Manager, Healthcare Tech

Streamline Healthcare Solutions; Sioux Center (IA); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to lead multi-account workflows, align client needs with product teams, and drive retention and expansion across healthcare customers.

The role supports customers across the United States on a remote basis, with travel up to 20% and schedules aligned to Mountain or Central time zones. A Bachelor's degree and experience in project/change management are preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative, with critical thinking and problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities.
• Coordinate across teams to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success management

Project management

Change management

Leadership

Communication

Interpersonal skills

Problem solving

Critical thinking

Travel readiness

Education

Bachelor's degree or higher

Tools

EMR systems experience

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to lead multi-account workflows, align client needs with product teams, and drive retention and expansion across healthcare customers.

The role supports customers across the United States on a remote basis, with travel up to 20% and schedules aligned to Mountain or Central time zones. A Bachelor's degree and experience in project/change management are preferred.