Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Fulton (MS); Remote; USD 65,000 - 92,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. The role focuses on managing multiple customer accounts, aligning with customer needs, and coordinating across teams to ensure an exceptional experience.

The candidate will support customers across Mountain or Central time zones, travel up to 20%, and bring a background in behavioral healthcare or EMR. Bachelor’s degree or higher required; prior CSM experience is desirable.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Background in behavioral healthcare or EMR is a plus.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Project Management

Change Management

Leadership

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. The role focuses on managing multiple customer accounts, aligning with customer needs, and coordinating across teams to ensure an exceptional experience.

The candidate will support customers across Mountain or Central time zones, travel up to 20%, and bring a background in behavioral healthcare or EMR. Bachelor’s degree or higher required; prior CSM experience is desirable.