Remote Customer Success Manager - Growth & Renewal

Hubexo; Utah; Remote; USD 70,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, engagement, retention, and growth.

The CSM will own renewal planning, upsell opportunities, and collaborate with Sales, Product, and Finance to deliver measurable value and a seamless customer experience. This role is remote within the United States.

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention and renewals.
• Experience with SaaS, subscription-based services, or software products.

Responsibilities

• Own and manage an assigned portfolio across the customer lifecycle.
• Drive renewal planning, engagement, and execution to meet GRR targets.
• Collaborate with Sales, Product, Finance and Revenue Operations to ensure a consistent customer experience.

Skills

Customer Success

Account Management

Renewals

SaaS

Relationship Building

Communication

Education

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, engagement, retention, and growth.

The CSM will own renewal planning, upsell opportunities, and collaborate with Sales, Product, and Finance to deliver measurable value and a seamless customer experience. This role is remote within the United States.