Remote Customer Success Manager - Geospatial & Agriculture

United States Digital Space LLC; United States; On-site; USD 83,000 - 120,000; Full time

Benefits offered by this job

Health insurance

HSA with company contribution

Paid time off

Parental leave 16 weeks

Home office reimbursement

Phone and internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteering PTO

Job summary

Planet is seeking a Customer Success Manager for commercial markets. You’ll manage relationships, maximize value of imagery and geospatial solutions, and enable customers to integrate Planet data into workflows. The role demands strategic thinking, ownership of the account lifecycle, and collaboration with sales to drive renewals and expansion.

The role is full-time, hybrid, requiring presence in SF or DC offices three days a week. Travel to clients and global teams is expected.

Qualifications

• 4+ years in Customer Success, Account Management or strategic client roles.
• Bachelor’s degree in a relevant field.
• Knowledge of remote sensing, GIS, or geospatial imagery to connect tech and business value.
• Proven ability to ask reframing questions to uncover client motivations and context.
• Understanding of commercial business models and trade-offs in customer requests.
• Strong situational awareness; tailor communication for execs or technical leads.
• Excellent English communication with professional presence.
• Willingness to travel to meet customers and teams.

Responsibilities

• Own gross and net retention metrics for your book, ensuring long-term health and growth.
• Partner with Account Executives to align commercial strategies with insights.
• Proactively map long-term trajectories to spot gaps, risks, and expansion.
• Co-create success plans and QBRs to show ROI and business impact.
• Build relationships across stakeholder networks to empower internal champions.
• Lead cross-functional teams through key account milestones for execution.
• Navigate high-stakes situations with composure and judgment.

Skills

Customer Success

Account Management

Geospatial knowledge

Communication

Executive briefings

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet is seeking a Customer Success Manager for commercial markets. You’ll manage relationships, maximize value of imagery and geospatial solutions, and enable customers to integrate Planet data into workflows. The role demands strategic thinking, ownership of the account lifecycle, and collaboration with sales to drive renewals and expansion.

The role is full-time, hybrid, requiring presence in SF or DC offices three days a week. Travel to clients and global teams is expected.