Senior Customer Success Manager: Geospatial ROI, Remote

Planet; Arlington (VA); Hybrid; USD 83,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

HSA with company contribution

Paid Time Off + holidays

16 Weeks Paid Parental Leave

Wellness Program & EAP

Home Office Reimbursement

Phone and Internet Reimbursement

Tuition Reimbursement & LinkedIn Learn

Equity

Commuter Benefits

Volunteer Paid Time Off

Job summary

Planet is seeking a Customer Success Manager for its commercial markets. You will manage and expand customer relationships in agriculture and mapping verticals, helping clients maximize value from Planet’s imagery and geospatial solutions.

The role requires a consultative mindset, ownership of post-sale account lifecycle, and collaboration with sales to drive renewals and expansion. This full-time, hybrid position can be based in the US with a preference for San Francisco or Washington DC,

Qualifications

• 6+ years of experience in Customer Success or strategic customer-facing roles.
• Bachelor’s degree in a relevant field.
• Strong knowledge of remote sensing, GIS, or geospatial imagery products.
• Ability to translate customer data into actionable insights.
• Understanding of commercial business models and customer trade-offs.
• Excellent English communication and professional presence.
• Willingness to travel to connect with customers and teams.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business.
• Partner with Account Executives to build unified commercial strategies.
• Map out long-term account trajectories to identify expansion opportunities.
• Co-create success plans and QBRs to measure ROI of Planet solutions.
• Build relationships across stakeholder networks and enable internal champions.
• Lead cross-functional internal teams through account milestones.
• Navigate high-stakes customer situations with sound judgment.

Skills

Customer relationship management

English communication

Strategic thinking

Cross-functional collaboration

Travel flexibility

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet is seeking a Customer Success Manager for its commercial markets. You will manage and expand customer relationships in agriculture and mapping verticals, helping clients maximize value from Planet’s imagery and geospatial solutions.

The role requires a consultative mindset, ownership of post-sale account lifecycle, and collaboration with sales to drive renewals and expansion. This full-time, hybrid position can be based in the US with a preference for San Francisco or Washington DC,