Manager, Customer Success - Commercial Markets

NextGenEnergyJobs; Arlington, Northern (VA, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA with company contribution

Paid time off

Parental leave

Wellness program

Home office reimbursement

Phone/internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteering PTO

Job summary

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The Manager for Customer Success - Commercial Markets leads a global team of high-touch CSMs dedicated to accelerating adoption, retention, and expansion across Planet’s key commercial accounts.

Reporting to the Global Director of Customer Success, this position oversees daily operations for the commercial portfolio and ensures the team has the strategy and resources needed to deliver measurable

Qualifications

• 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role.
• Deep understanding of commercial business models and how enterprise customers generate revenue, ROI, and evaluate technology trade-offs.
• Track record of building relationships with C-suite and VP-level stakeholders in complex enterprise organizations.
• Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes.
• Proficiency with CRM and CS tools (Salesforce, Gainsight, Zendesk) to manage workflows and report metrics.
• Exceptional verbal and written English communication for executive audiences.
• Experience in Earth Observation, GIS, or public policy, and familiarity with geospatial solutions.

Responsibilities

• Lead a global team of high-touch Customer Success Managers (CSMs) focused on adoption, retention, and expansion for commercial accounts.
• Serve as escalation point for critical account health and commercial growth; collaborate with Sales, Pre-Sales, and Product leadership to execute a unified strategy.
• Oversee daily operations for the commercial portfolio and ensure resources to deliver measurable business value and ROI.

Skills

Team leadership

Enterprise SaaS

Stakeholder management

Strategic thinking

Executive communication

Geospatial awareness

AI for CS

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Responsibilities

• The Manager for Customer Success - Commercial Markets leads a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet’s key commercial accounts (including agriculture, energy, insurance, finance and enterprise technologies). Reporting to the Global Director of Customer Success, this position oversees daily operations for the commercial portfolio and ensures the team has the strategy and resources needed to deliver measurable business value and ROI.
• This role serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for critical account health and commercial growth. You will work in lockstep with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy. By empowering global commercial enterprises to seamlessly integrate satellite imagery and geospatial analytics into their core business workflows, this role directly drives Planet’s commercial growth and mission.
• This is a full-time, hybrid role which will require you to work from our San Francisco or Washington D.C. office 3 days per week.

Requirements

• 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role.
• Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs).
• Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations.
• Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes.
• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences.
• Experience in a field related to Earth Observation, Geographic Information Systems (GIS), or public policy.
• Familiarity with geospatial solutions, remote sensing, or GIS imagery and how commercial enterprise accounts integrate location intelligence into business processes.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts within large, complex entities.
• Experience leveraging AI technologies to increase team efficiencies and guide customers to derive automated insights from geospatial data.
• Deep domain experience in key commercial verticals such as Agriculture, Energy, Insurance, Finance, or Supply Chain.

Benefits

• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off