Customer Success Manager II, Commercial Markets

NextGenEnergyJobs; Virginia (MN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA with company contribution

Paid time off

Parental leave

Wellness program

Home office reimbursement

Phone/internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteer PTO

Job summary

Planet designs, builds, and operates the largest constellation of imaging satellites in history, enabling customers to maximize the value of imagery within their business workflows.

The Customer Success Manager will own post‑sale relationships, drive renewals and expansions, and partner with sales to deliver measurable ROI. The hybrid role requires collaboration across agriculture, mapping, and geospatial teams from SF or DC offices.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor’s degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, bridging technical workflows with commercial value.

Responsibilities

• Manage and expand relationships with customers in commercial markets, including agriculture and mapping verticals.
• Serve as a consultative strategist, owning the account lifecycle post-sale, supporting renewals and expansions.
• Work from SF or DC office 3 days a week in a hybrid capacity, coordinating with sales and technical teams.

Skills

Customer Success

Account Management

Geospatial

CRM

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Responsibilities

• This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows.
• The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities. We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front. As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs. This includes a relentless drive for value realization, ensuring our customers can clearly measure and articulate the tangible ROI Planet delivers.
• This is a full-time, hybrid role which will require you to work from our San Francisco or Washington DC office 3 days per week.

Requirements

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor’s degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
• A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
• Great situational awareness with an outstanding ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead.
• Excellent verbal and written communication skills in English, with a professional presence that earns trust.
• Flexibility to support global business needs, including availability for US calls.
• Willingness to travel to connect with customers and internal teams.
• Experience working within the agriculture sector, with a deep understanding of how AgTech companies, insurers, and large-scale growers evaluate and implement geospatial solutions.
• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.

Benefits

• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off