Hybrid Customer Success Manager for Geospatial & Agriculture

NextGenEnergyJobs; Virginia (MN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA with company contribution

Paid time off

Parental leave

Wellness program

Home office reimbursement

Phone/internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteer PTO

Job summary

Planet designs, builds, and operates the largest constellation of imaging satellites in history, enabling customers to maximize the value of imagery within their business workflows.

The Customer Success Manager will own post‑sale relationships, drive renewals and expansions, and partner with sales to deliver measurable ROI. The hybrid role requires collaboration across agriculture, mapping, and geospatial teams from SF or DC offices.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor’s degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, bridging technical workflows with commercial value.

Responsibilities

• Manage and expand relationships with customers in commercial markets, including agriculture and mapping verticals.
• Serve as a consultative strategist, owning the account lifecycle post-sale, supporting renewals and expansions.
• Work from SF or DC office 3 days a week in a hybrid capacity, coordinating with sales and technical teams.

Skills

Customer Success

Account Management

Geospatial

CRM

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet designs, builds, and operates the largest constellation of imaging satellites in history, enabling customers to maximize the value of imagery within their business workflows.

The Customer Success Manager will own post‑sale relationships, drive renewals and expansions, and partner with sales to deliver measurable ROI. The hybrid role requires collaboration across agriculture, mapping, and geospatial teams from SF or DC offices.