Senior Customer Success Manager, Geospatial & Enterprise Growth

Planet Labs PBC; Arlington (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA with company contribution

Paid Time Off and holidays

Job summary

Planet Labs PBC is seeking a Customer Success Manager for its commercial markets. You will manage and expand relationships with customers in agriculture and mapping, helping them maximize value from Planet's imagery and geospatial solutions.

The ideal candidate has 6+ years in Customer Success or account management, a bachelor's degree, and experience with GIS and CRM tools such as Salesforce, Gainsight, and Zendesk. This is a full-time hybrid role based in SF or DC with travel.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor's degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business.
• Partner with Account Executives to build unified commercial strategies.
• Map out long-term account trajectories to identify risks and expansion opportunities.
• Co-create success plans and QBRs to measure ROI of Planet solutions.
• Build relationships across stakeholder networks and lead cross-functional teams.

Skills

Customer Success

Account Management

Strategic thinking

English communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet Labs PBC is seeking a Customer Success Manager for its commercial markets. You will manage and expand relationships with customers in agriculture and mapping, helping them maximize value from Planet's imagery and geospatial solutions.

The ideal candidate has 6+ years in Customer Success or account management, a bachelor's degree, and experience with GIS and CRM tools such as Salesforce, Gainsight, and Zendesk. This is a full-time hybrid role based in SF or DC with travel.