Global Leader, Commercial Customer Success

Planetlabs; Arlington (VA); Hybrid; USD 105,000 - 131,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contribution

PTO

Parental leave

Home office reimbursement

Phone & Internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteer PTO

Job summary

Planet is seeking a Manager for Customer Success – Commercial Markets to lead a global team driving adoption and retention for major commercial accounts. You will partner with Sales, Pre-Sales and Product to execute a unified strategy, while serving as an escalation point for at-risk relationships.

The role is full-time, hybrid, requiring presence in San Francisco or Washington DC a few days per week, and focuses on delivering measurable ROI across verticals like agriculture, energy, and finance.

Qualifications

• 4+ years of customer success or account management in enterprise B2B SaaS.
• 2+ years in supervisory or leadership role.
• Experience aligning Sales, Product and Services to customer outcomes.

Responsibilities

• Lead a global team of high-touch CSMs and drive adoption, retention and expansion.
• Partner with Sales leaders to align growth strategies for renewals.
• Escalation point for key commercial accounts and ROI-driven outcomes.

Skills

CS Leadership

Enterprise SaaS

Stakeholder mgmt

CRM tools

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet is seeking a Manager for Customer Success – Commercial Markets to lead a global team driving adoption and retention for major commercial accounts. You will partner with Sales, Pre-Sales and Product to execute a unified strategy, while serving as an escalation point for at-risk relationships.

The role is full-time, hybrid, requiring presence in San Francisco or Washington DC a few days per week, and focuses on delivering measurable ROI across verticals like agriculture, energy, and finance.