Customer Success Manager II, Commercial Markets

Planet Labs PBC

Arlington (VA)

Hybrid

USD 105,000 - 152,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision plans

HSA with company contribution

Paid Time Off and holidays

Job summary

Planet Labs PBC is seeking a Customer Success Manager for its commercial markets. You will manage and expand relationships with customers in agriculture and mapping, helping them maximize value from Planet's imagery and geospatial solutions.

The ideal candidate has 6+ years in Customer Success or account management, a bachelor's degree, and experience with GIS and CRM tools such as Salesforce, Gainsight, and Zendesk. This is a full-time hybrid role based in SF or DC with travel.

Qualifications

6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
Bachelor's degree in a relevant field.
Good working knowledge of remote sensing, GIS, or geospatial imagery products.

Responsibilities

Take full accountability for gross and net retention metrics across your book of business.
Partner with Account Executives to build unified commercial strategies.
Map out long-term account trajectories to identify risks and expansion opportunities.
Co-create success plans and QBRs to measure ROI of Planet solutions.
Build relationships across stakeholder networks and lead cross-functional teams.

Skills

Customer Success

Account Management

Strategic thinking

English communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

This role is for a Customer Success Manager for Planet's commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals. You will help customers maximize the value of Planet's imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows.

The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities. We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front. As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs. This includes a relentless drive for value realization, ensuring our customers can clearly measure and articulate the tangible ROI Planet delivers.

This is a full-time, hybrid role which will require you to work from our San Francisco or Washington DC office 3 days per week.

Impact You'll Own:

Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

What You Bring:

6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
Bachelor's degree in a relevant field.
Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
Great situational awareness with an outstanding ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead.
Excellent verbal and written communication skills in English, with a professional presence that earns trust.
Flexibility to support global business needs, including availability for US calls.
Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

Experience working within the agriculture sector, with a deep understanding of how AgTech companies, insurers, and large-scale growers evaluate and implement geospatial solutions.
Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
Ability to translate customer data into actionable insights.
Experience leading organizational change management efforts.

Benefits While Working at Planet:

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

AI in Our Interviewing Process

Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a 'Planet AI Notetaker' for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy

Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This role is eligible for commission.