Customer Success Manager II – Geospatial ROI (Hybrid)

Planet Labs PBC; San Francisco (CA); Hybrid; USD 122,000 - 152,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Health Savings Account with company 1

Paid Time Off

Parental Leave

Wellness Program

Home Office Reimbursement

Phone/Internet Reimbursement

Equity

Volunteering Paid Time Off

Job summary

Planet Labs PBC is hiring a Customer Success Manager for our commercial markets. You will manage and expand relationships, helping customers maximize Planet's imagery and geospatial solutions within their business workflows.

The ideal candidate is a consultative strategist who owns the account lifecycle post-sale, supporting renewal and expansion. You will collaborate with sales to deliver value realization and ROI, and adapt from executive briefings to technical deep dives.

Qualifications

• 6+ years in Customer Success, Account Management, or strategic customer-facing roles.
• Bachelor's degree in a relevant field.
• Experience with remote sensing, GIS, or geospatial imagery products; bridge technical workflows with business value.

Responsibilities

• Own retention metrics and account health across your book of business.
• Partner with Account Executives to build unified commercial strategies.
• Map long-term account trajectories to identify risks and expansion opportunities.
• Co-create success plans and QBRs to measure ROI of Planet solutions.
• Lead cross-functional teams to ensure alignment and execution.
• Navigate high-stakes customer situations with composure and judgment.

Skills

Customer relationship management

Verbal and written communication

Strategic account management

Cross-functional collaboration

Executive briefing to deep technical

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet Labs PBC is hiring a Customer Success Manager for our commercial markets. You will manage and expand relationships, helping customers maximize Planet's imagery and geospatial solutions within their business workflows.

The ideal candidate is a consultative strategist who owns the account lifecycle post-sale, supporting renewal and expansion. You will collaborate with sales to deliver value realization and ROI, and adapt from executive briefings to technical deep dives.