Remote Customer Success Manager — Enterprise SaaS & AI

3E; Kentucky; À distance; USD 78 000 - 84 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Employee assistance program

Résumé du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value from our AI and regulatory solutions. You will educate customers on Protect and Insight, guide them through features, and drive adoption across mid-market and enterprise accounts.

You’ll collaborate with two Account Managers, deliver proactive outreach, and shape customer success plans to reduce churn and foster growth.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or client services in SaaS or tech.
• Proven ability to build trusted relationships with enterprise customers.
• Strong organizational skills and proactive communication.

Responsabilités

• Partner with two Account Managers to reinforce customer relationships and drive renewals.
• Guide customers through product capabilities, deliver training, and promote adoption.
• Develop and execute customer success plans to increase usage and value.
• Monitor engagement and feedback to identify risks and mitigation steps.
• Coordinate with CS, Onboarding, Support and Product to meet customer needs.

Connaissances

Relationship-building

Customer education

Organizational skills

MS 365 knowledge

Renewals/NRR experience

CRM experience (Salesforce/Gong)

Outils

Salesforce

Gong

Description du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value from our AI and regulatory solutions. You will educate customers on Protect and Insight, guide them through features, and drive adoption across mid-market and enterprise accounts.

You’ll collaborate with two Account Managers, deliver proactive outreach, and shape customer success plans to reduce churn and foster growth.