Remote Customer Success Manager – End-to-End AgTech SaaS

Silo Technologies; United States; Remote; USD 51,000 - 90,000; Full time

Job summary

Silo Technologies seeks a Customer Success Manager to own end-to-end customer relationships across Silo Platform and Pet Tiger offerings. You will drive adoption, renewals, and serve as the primary contact for customers in a fully remote US-based role.

The role emphasizes proactive account management and frontline support, with opportunities to influence product configurations, pricing, and expansion opportunities. Remote-friendly, bilingual Spanish not required but a plus.

Qualifications

• Experience in customer success, account management, or customer support; SaaS experience preferred.
• Comfort owning both relationship-building and hands-on troubleshooting.
• Strong, patient communication; ability to de-escalate and explain technical issues clearly to non-technical users.
• Comfort working directly with customers in the produce/food distribution or agricultural labor space; supply chain or AgTech domain experience is a plus.

Responsibilities

• Account health monitoring and proactive churn risk management.
• Independent module/configuration recommendations for customers (multi-entity, grower accounting, EDI).
• Renewal and pricing structuring within pricing framework; multi-year options.

Skills

Customer success

Account management

Customer support

SaaS experience

Job description

Silo Technologies seeks a Customer Success Manager to own end-to-end customer relationships across Silo Platform and Pet Tiger offerings. You will drive adoption, renewals, and serve as the primary contact for customers in a fully remote US-based role.

The role emphasizes proactive account management and frontline support, with opportunities to influence product configurations, pricing, and expansion opportunities. Remote-friendly, bilingual Spanish not required but a plus.