Remote Customer Success Manager

Placements24; The Islands (MS); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Health benefits

Retirement plan

Paid time off

Professional development

Job summary

Placements24 is seeking a results-driven Remote Customer Success Manager to join our fully remote team. You will nurture client relationships, guide adoption of our SaaS products, and drive retention through strategic planning and proactive health checks.

Responsibilities include managing client portfolios, delivering tailored success plans, and collaborating with sales, product, and support to expand value. A strong comms skillset and 3+ years in customer-facing roles are essential.

Qualifications

• 3+ years in Customer Success, Account Management, or related role.
• Proven ability to build and maintain long-lasting client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and SaaS models.

Responsibilities

• Manage a portfolio of clients, driving value and adoption.
• Develop and execute customer success plans tailored to client needs.
• Conduct regular check-ins and business reviews to ensure satisfaction and identify growth opportunities.
• Act as trusted advisor, providing strategic guidance and best practices.
• Monitor client health metrics and address churn risks.
• Collaborate with sales, product, and support to advocate for client needs.

Skills

Client relationship mgmt

Communication

Strategic guidance

SaaS knowledge

Remote work exp

Education

Bachelor's degree in Business/Marketing or related

Tools

CRM software

Job description

About the Role

Our client is seeking a results-driven and proactive Remote Customer Success Manager to join their fully remote team. This pivotal role focuses on ensuring clients achieve their desired outcomes while using our client's products and services. You will build strong relationships, provide strategic guidance, and drive adoption and retention. This position offers the flexibility of remote work combined with the opportunity to significantly impact client satisfaction and business growth, working with a forward-thinking company dedicated to client success.

Key Responsibilities

• Manage a portfolio of assigned clients, focusing on driving value and adoption.
• Develop and execute customer success plans tailored to individual client needs and goals.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify growth opportunities.
• Act as a trusted advisor, providing strategic guidance and best practices.
• Monitor client health metrics and proactively address potential churn risks.
• Collaborate with sales, product, and support teams to advocate for client needs.

Requirements

• 3+ years of experience in Customer Success , Account Management, or a related client-facing role, preferably in a remote setting.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and SaaS business models.
• Experience with CRM and Customer Success platforms.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.

Benefits

• Excellent base salary with performance-based commissions.
• Fully remote work arrangement with the ability to work from anywhere.
• Comprehensive benefits package including health, dental, and retirement plans.
• Generous paid time off and opportunities for professional development.
• A culture of collaboration, innovation, and client-centricity.