Customer Success Manager: End-to-End Growth in AgTech

silo; United States; On-site; USD 51,000 - 90,000; Full time

Job summary

Silo is hiring Customer Success Managers across experience levels to own full relationships with wholesalers, distributors, shippers, and importers. You’ll drive adoption, renewal, and serve as the primary contact for contract processes and invoicing issues.

The role blends proactive account management with frontline support, enabling end‑to‑end ownership. Expect collaboration with Implementation, Product, and Engineering to resolve customer-impacting problems and optimize configurations.

Qualifications

• Experience in customer success, account management, or customer support.
• Comfort owning both relationship‑building and hands‑on troubleshooting.
• Strong, patient communication skills; ability to de-escalate and explain technical issues clearly to non-technical users.
• Experience in agriculture, fresh produce, food distribution, supply chain, ERP, payments, or labor.
• Bilingual Spanish required.

Responsibilities

• Own end‑to‑end customer relationship across product lines (CSM I–Senior).
• Monitor account health, usage, adoption, and renewal opportunities; secure renewals.
• Provide proactive recommendations on modules/configurations and escalations as needed.
• Lead business reviews with customer stakeholders and coordinate with Implementation, Product, and Engineering to close issues.

Skills

Customer success

Account management

Communication skills

Spanish bilingual

SaaS experience

Job description

Silo is hiring Customer Success Managers across experience levels to own full relationships with wholesalers, distributors, shippers, and importers. You’ll drive adoption, renewal, and serve as the primary contact for contract processes and invoicing issues.

The role blends proactive account management with frontline support, enabling end‑to‑end ownership. Expect collaboration with Implementation, Product, and Engineering to resolve customer-impacting problems and optimize configurations.