Remote Customer Success Manager - Drive Retention & Growth

Hubexo; Orangeburg (SC); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Remote work

Job summary

Hubexo North America is seeking a proactive, results-driven Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth.

This role is revenue-accountable with a focus on renewals and GRR targets, collaborating across Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B role.
• Experience managing a portfolio of customer accounts with renewal responsibility.
• Proven track record of meeting retention, renewal, or revenue targets.
• Experience with SaaS, subscription services, or software products.
• Strong understanding of subscription renewals, contract management, and customer lifecycle.

Responsibilities

• Own and manage a portfolio of customer accounts through the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Promote product adoption through onboarding, education, and feature utilization.
• Monitor health, usage, and satisfaction to identify improvement opportunities.
• Collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations.
• Maintain accurate renewal forecasts and account records.

Skills

Customer success

Account management

SaaS experience

Renewals

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive, results-driven Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth.

This role is revenue-accountable with a focus on renewals and GRR targets, collaborating across Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience.