Remote Customer Success Manager — Data & Retail Partnerships

PAR Technology; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

PAR Technology Corporation (Bridg division) seeks a Customer Success Manager to support partnerships with national restaurant, CPG, and retail brands. This remote role covers multiple states and focuses on day-to-day account management, onboarding activities, and ensuring client satisfaction through data-driven insights.

You will learn Bridg's client engagement model, collaborate with Product and Delivery teams, and grow into a full Customer Success Manager role by driving usage, retention, and

Qualifications

• 1–2 years of professional experience in a customer-facing role.
• Familiarity with digital marketing concepts and terminology is a plus, with eagerness to build deeper expertise on the job.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model — assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.

Skills

Customer-facing experience

Digital marketing concepts

Organization

Communication

Data literacy

Education

Bachelor's degree or equivalent practical experience

Tools

Smartsheet

JIRA

Microsoft Office

Google Workspace

Job description

PAR Technology Corporation (Bridg division) seeks a Customer Success Manager to support partnerships with national restaurant, CPG, and retail brands. This remote role covers multiple states and focuses on day-to-day account management, onboarding activities, and ensuring client satisfaction through data-driven insights.

You will learn Bridg's client engagement model, collaborate with Product and Delivery teams, and grow into a full Customer Success Manager role by driving usage, retention, and