Remote Customer Success Associate, Retail & Data

PAR Technology; Alton (IL); Remote; USD 52,000 - 76,000; Full time

Job summary

PAR Technology, Bridg division, is hiring a Customer Success Associate to support daily client operations for national restaurant, CPG, and retail brands. You will learn Bridg's client engagement model, assist with onboarding, and monitor usage while coordinating with Product and Tech teams to resolve issues.

You will gain experience in client reporting, performance reviews, and ongoing relationship management as you grow into a Customer Success Manager role.

Qualifications

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function.
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English.
• Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets.
• Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model — assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth, and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.

Skills

Customer-facing experience

Digital marketing concepts

Organizational skills

Written and verbal communication

Data interpretation

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office / Google Workspace

Smartsheet

JIRA

Job description

PAR Technology, Bridg division, is hiring a Customer Success Associate to support daily client operations for national restaurant, CPG, and retail brands. You will learn Bridg's client engagement model, assist with onboarding, and monitor usage while coordinating with Product and Tech teams to resolve issues.

You will gain experience in client reporting, performance reviews, and ongoing relationship management as you grow into a Customer Success Manager role.