Remote Customer Success Manager (Entry Path)

PAR Technology; Clayton (NC); Remote; USD 52,000 - 78,000; Full time

Job summary

PAR Technology Corporation, a leader in restaurant technology, is seeking a Customer Success Manager to support partnerships with national restaurant, CPG, and retail brands. This remote role offers day-to-day client operations and onboarding tasks, with growth opportunities into a full Customer Success Manager position.

You will learn Bridg's products, monitor client usage, and collaborate cross-functionally with Product, Delivery, and Technical Operations to ensure client satisfaction and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in customer-facing roles or internship in similar function is preferred.
• Familiarity with digital marketing concepts and terminology is a plus.

Responsibilities

• Support day-to-day management of assigned client accounts as a responsive point of contact.
• Assist with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity.
• Prepare reporting, performance summaries, and materials for client meetings.
• Learn Bridg's products in depth and escalate complex issues to senior team members.
• Collaborate with Product, Delivery, and Technical Operations to resolve client issues in a timely manner.

Skills

Customer success

Communication

Digital marketing concepts

Data literacy

Organizational skills

Cross-functional collaboration

Time management

Education

Bachelor's degree or equivalent

Tools

JIRA

Smartsheet

Microsoft Office

Google Workspace

Job description

PAR Technology Corporation, a leader in restaurant technology, is seeking a Customer Success Manager to support partnerships with national restaurant, CPG, and retail brands. This remote role offers day-to-day client operations and onboarding tasks, with growth opportunities into a full Customer Success Manager position.

You will learn Bridg's products, monitor client usage, and collaborate cross-functionally with Product, Delivery, and Technical Operations to ensure client satisfaction and