Remote Customer Success Associate — Retail Data

PAR Technology; Florida; Remote; USD 60,000 - 80,000; Full time

Job summary

PAR Technology Corporation, Bridg unit, is seeking a Customer Success Manager to support national restaurant, CPG, and retail brands. You will help manage day-to-day client operations, assist with onboarding tasks, and ensure clients achieve value from Bridg's data solutions.

This entry point into customer success offers growth into a full CSM role, requires 1–2 years in a customer-facing role, familiarity with martech concepts, and strong written and verbal communication.

Qualifications

• 1–2 years of professional experience in a customer-facing role.
• Familiarity with digital marketing concepts (e.g., martech/adtech) is a plus.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact.
• Assist with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity.
• Prepare reporting, performance summaries, and materials for client meetings.
• Learn Bridg's products in depth and escalate complex issues when needed.
• Collaborate with Product, Delivery, and Technical Operations to resolve client issues.

Skills

Customer-facing experience

Data literacy

Communication skills

Organizational skills

Microsoft Office/Google Workspace

JIRA/Smartsheet exposure

Education

Bachelor's degree or equivalent practical experience

Tools

Smartsheet

JIRA

Google Workspace

Job description

PAR Technology Corporation, Bridg unit, is seeking a Customer Success Manager to support national restaurant, CPG, and retail brands. You will help manage day-to-day client operations, assist with onboarding tasks, and ensure clients achieve value from Bridg's data solutions.

This entry point into customer success offers growth into a full CSM role, requires 1–2 years in a customer-facing role, familiarity with martech concepts, and strong written and verbal communication.