Remote Customer Success Associate — Data & Retail

PAR Technology; Lorida (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

Bridg, a part of PAR Technology Corporation, is seeking a Customer Success Manager to support partnerships with national brands in restaurant, CPG, and retail sectors. You will help manage day-to-day client operations, learn Bridg's engagement model, and support satisfaction, usage, and retention.

This role offers exposure to retail media and data with room to grow into a full Customer Success Manager. Remote work across multiple US states is supported, reporting to the Senior Manager, Customer

Qualifications

• 1–2 years of professional experience in a customer-facing role or a strong internship background in a similar function.
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model — assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth, and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.

Skills

Customer-facing

Digital marketing

Organizational skills

Written & verbal communication

Data literacy

Education

Bachelor's degree

Tools

Smartsheet

JIRA

Microsoft Office

Google Workspace

Job description

Bridg, a part of PAR Technology Corporation, is seeking a Customer Success Manager to support partnerships with national brands in restaurant, CPG, and retail sectors. You will help manage day-to-day client operations, learn Bridg's engagement model, and support satisfaction, usage, and retention.

This role offers exposure to retail media and data with room to grow into a full Customer Success Manager. Remote work across multiple US states is supported, reporting to the Senior Manager, Customer