Remote Customer Success Manager – Data & Retail Partnerships

PAR Technology; Georgia; Remote; USD 55,000 - 75,000; Full time

Job summary

PAR Technology Corporation is seeking a Customer Success Manager for Bridg, a data and onboarding platform. This role supports national restaurant, CPG, and retail brands, handling day-to-day client requests while learning Bridg’s client engagement model and products.

You will assist with onboarding, monitor usage, prepare performance summaries, and escalate issues as needed. A strong foundation in customer-facing work and marketing concepts will help drive satisfaction and retention.

Qualifications

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function.
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model — assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth, and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.

Skills

Customer-facing

Digital marketing

Organization

Communication

Data literacy

Education

Bachelor's degree or equivalent practical experience

Tools

MS Office

Google Workspace

Smartsheet

JIRA

Job description

PAR Technology Corporation is seeking a Customer Success Manager for Bridg, a data and onboarding platform. This role supports national restaurant, CPG, and retail brands, handling day-to-day client requests while learning Bridg’s client engagement model and products.

You will assist with onboarding, monitor usage, prepare performance summaries, and escalate issues as needed. A strong foundation in customer-facing work and marketing concepts will help drive satisfaction and retention.