Remote Customer Success Manager: Church SaaS Onboarding

Pushpay Holdings Limited; California; Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote

401K match

Paid holidays

Volunteer Time Off

PTO 15 days

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding, drive processes, and help shape a scalable customer success function as Nurture grows.

You will join training trips, engage with churches, translate needs to engineering, and build playbooks for onboarding, support, and ministry-specific strategies. This is an early-stage, mission-driven role.

Qualifications

• Experience in a customer-facing role at a SaaS or technology company.
• Ability to translate strategy into onboarding and support processes.
• Strong written and verbal communication skills.

Responsibilities

• Lead day-to-day onboarding execution and keep projects moving.
• Partner with the Head of Customer Experience on engagements and data practices.
• Run customer-facing meetings and manage ongoing relationships for churches.
• Translate customer needs to engineering and follow up on progress.
• Document onboarding playbooks, support workflows, and training best practices.
• Identify automation opportunities and help build scalable operations.
• Travel for in-person training and customer engagements.

Skills

Servant-hearted

Curious

Strategic thinker

Customer-facing experience

Willingness to travel

Tools

Planning Center

Pushpay CCB

Rock

Salesforce

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will own onboarding, drive processes, and help shape a scalable customer success function as Nurture grows.

You will join training trips, engage with churches, translate needs to engineering, and build playbooks for onboarding, support, and ministry-specific strategies. This is an early-stage, mission-driven role.