Remote Customer Success Manager – Churches & Onboarding

Pushpay Holdings Limited; Central City (CO); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employer-paid medical, dental, vision

Remote work

12 paid company holidays

Pay based on location and skills

Job summary

Nurture Nurture, a Pushpay company, is building a dedicated Customer Success function. We seek a Customer Success Manager to own onboarding, drive relationships with ~50 churches, and scale processes with a pastoral, tech-savvy lens.

You will partner with the Head of Customer Experience, join client calls, manage training engagements, and translate client needs into scalable workflows, all in an early-stage setup.

Qualifications

• Meaningful church or ministry involvement and understanding of pastoral contexts.
• Experience in customer-facing roles at SaaS or tech companies, or leading client implementations.
• Ability to manage multiple work-streams independently and prioritize without hand-holding.
• Familiarity with church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus.
• Willingness to travel for trainings and team gatherings.
• Shadow customer engagements and document observations to improve processes.
• Independently lead onboarding end-to-end for new customers and manage initial relationships.
• Own ongoing relationship and monthly check-ins for ~50 churches.

Responsibilities

• Lead day-to-day onboarding execution: secure customer access, coordinate with development for setup, build onboarding templates, keep projects moving from access to delivery.
• Partner with Head of Customer Experience as a through line for customers: join sales calls, kickoff meetings, data practices conversations, strategy sessions, training engagements.
• Run customer-facing meetings independently once strategy is defined, with monthly check-ins and relationship management for an assigned church book.
• Translate between customers and the dev team: bring solutions back from engineering and follow up on completion.
• Document onboarding playbooks, support workflows, training best practices, and ministry-specific strategies for scale.
• Identify what can be automated or delegated (including AI tools) while keeping human/pastoral elements.
• Travel periodically for in-person training and engagements with the Head of Customer Experience.
• Support the team by proactively identifying needs and expanding the playbook in real time.
• Understand customer needs in detail and translate strategy into systems and processes.

Skills

Church experience

SaaS customer-facing

Project management

Church systems

Travel willingness

Shadow engagements

Onboarding end-to-end

Church book of churches relationship

Job description

Nurture Nurture, a Pushpay company, is building a dedicated Customer Success function. We seek a Customer Success Manager to own onboarding, drive relationships with ~50 churches, and scale processes with a pastoral, tech-savvy lens.

You will partner with the Head of Customer Experience, join client calls, manage training engagements, and translate client needs into scalable workflows, all in an early-stage setup.