Remote Customer Success Manager — SaaS for Churches

Pushpay Holdings Limited; Illinois; Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Medical premiums for employee

Dental & Vision coverage

401K match

Remote

Paid holidays

Volunteer Time Off

15 days PTO

Parental leave

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will take ownership of onboarding and long-term relationships across churches, learning the pastoral and product context firsthand, then scale operations and processes as Nurture grows.

As a remote-friendly role within our US locations, you will travel for trainings and engagements, collaborating with cross-functional teams to ensure successful onboarding and

Qualifications

• Experience in customer-facing roles at SaaS or tech firms.
• Ability to lead onboarding and ongoing relationships.
• Willingness to travel for trainings.
• Excellent written and verbal communication.
• Familiarity with church management systems is a plus.

Responsibilities

• Lead day-to-day onboarding execution and setup with customers.
• Partner with Head of Customer Experience on strategy and training.
• Manage ongoing relationships with an assigned book of churches; conduct monthly check-ins.
• Translate customer needs to engineering; coordinate follow-ups and progress.
• Document onboarding processes and support workflows for scale.
• Identify automation opportunities and AI tool use where appropriate.
• Travel for in-person trainings and engagements.

Skills

Onboarding

Relationship management

Customer engagement

SaaS experience

Communication

Travel willingness

Tools

Salesforce

CRM

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will take ownership of onboarding and long-term relationships across churches, learning the pastoral and product context firsthand, then scale operations and processes as Nurture grows.

As a remote-friendly role within our US locations, you will travel for trainings and engagements, collaborating with cross-functional teams to ensure successful onboarding and