Remote Customer Success Manager - Behavioral Health SaaS

Streamline Healthcare Solutions; Santa Fe (NM); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, ensuring satisfaction and adoption of our web-based software. You will act as the customer advocate, coordinate with product, engineering, and support teams, and drive renewal and expansion opportunities.

The role follows Mountain or Central time hours to support US-based customers and involves up to 20% travel.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay updated with customer needs.
• Provide product and industry consultation.
• Facilitate access to resources needed.
• Support upsell and expansion of modules.
• Coordinate with product, engineering and support teams.
• Maintain customer retention and satisfaction targets (≥85%).

Skills

Interpersonal skills

Written and verbal communication

Leadership and team building

Project management

Change management

Critical thinking

Willingness to travel

Flexible schedules

Education

Bachelor's degree or higher in related field

Tools

EMR systems

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, ensuring satisfaction and adoption of our web-based software. You will act as the customer advocate, coordinate with product, engineering, and support teams, and drive renewal and expansion opportunities.

The role follows Mountain or Central time hours to support US-based customers and involves up to 20% travel.