Remote Customer Success Lead for Church Tech

Pushpay Holdings Limited; Clayton (MO); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

401K match

Holidays and PTO

Volunteer time off

PTO 15 days

Parental leave

Medical/dental/vision premiums

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. You will own onboarding and the ongoing relationship with a growing roster of churches, from access to long-term engagement.

You will join training trips, learn the pastoral and product context, and help scale the function by shaping processes, playbooks, and automation choices while keeping a compassionate, customer-focused approach.

Qualifications

• Experience in a customer-facing role at a SaaS or technology company.
• Experience building onboarding and ongoing relationships with organizational customers.
• Strong written and verbal communication; comfortable leading meetings.

Responsibilities

• Lead day-to-day onboarding execution: secure customer access, coordinate with development on setup, build onboarding templates, move projects to delivery.
• Partner with Head of Customer Experience as a through line for customers—join sales calls, kickoff meetings, data practices conversations, strategy sessions, trainings.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team, follow up on progress and remaining work, minimize engineer pull-ins to calls.
• Help document processes—onboarding playbooks, support workflows, training best practices—so the team can scale.
• Identify what can be automated or delegated (including AI) and what must stay human and pastoral, to build the operational backbone.
• Travel periodically for in-person training and customer engagements with Head of Customer Experience.

Skills

Customer success

Onboarding

Relationship management

SaaS

Communication

Cross-functional

Travel willingness

CRM (Salesforce)

Pushpay CCB

Tools

Salesforce

Pushpay CCB

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. You will own onboarding and the ongoing relationship with a growing roster of churches, from access to long-term engagement.

You will join training trips, learn the pastoral and product context, and help scale the function by shaping processes, playbooks, and automation choices while keeping a compassionate, customer-focused approach.