Remote Customer Success Manager — Church Partnerships

Pushpay Holdings Limited; Lorida (FL); Remote; USD 68,000 - 76,000; Full time

Benefits offered by this job

Remote work

Health coverage and benefits

401K match

Holiday time off

Volunteer time off

Paid parental and adoption leave

Job summary

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will take ownership of onboarding and drive the early stages of customer relationships across roughly 50 churches as the function scales.

In this role you will join sales calls, kickoff meetings, and strategy sessions, while building out onboarding playbooks and scalable processes. Remote-friendly with travel for training and engagements.

Qualifications

• Experience in church or ministry settings.
• Experience in a SaaS or technology customer success role is preferred.
• Willingness to travel for customer trainings and team gatherings.
• Ability to build onboarding playbooks and scalable processes.

Responsibilities

• Lead day-to-day onboarding execution for onboardings and access setup.
• Partner with Head of Customer Experience on customer engagements and strategy.
• Own customer-facing meetings and monthly relationship management for an assigned book of churches.
• Translate between customers and development teams to ensure clear delivery.
• Document onboarding processes, support workflows, and training best practices.
• Identify automation opportunities and help build scalable back-end operations.
• Travel periodically for in-person training and customer engagements.

Skills

Church/ministry experience

Customer-facing experience

Strong communication

Travel willingness

Problem solving

Job description

Nurture, a Pushpay company, is hiring its first dedicated Customer Success Manager to partner with the Head of Customer Experience. You will take ownership of onboarding and drive the early stages of customer relationships across roughly 50 churches as the function scales.

In this role you will join sales calls, kickoff meetings, and strategy sessions, while building out onboarding playbooks and scalable processes. Remote-friendly with travel for training and engagements.