Remote Customer Success Lead for Church Onboarding

Pushpay Holdings Limited; Arkansas; Remote; USD 60,000 - 90,000; Full time

Job summary

Nurture Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience and shape how we serve churches at scale—from onboarding through long-term relationships.

You will own onboarding, coordinate with development for technical setup, join client calls, and drive scalable processes as we grow.

Qualifications

• Demonstrated client-facing SaaS experience.
• Strong ability to translate strategy into processes.
• Comfortable with travel and remote collaborations.

Responsibilities

• Lead day-to-day onboarding execution and coordinate technical setup.
• Join sales calls, kickoff meetings and training with Head of Customer Experience.
• Manage monthly check-ins and relationships for an assigned book of churches.
• Translate between customers and engineering; document processes to enable scale.
• Travel periodically for in-person trainings and customer engagements.
• Help build onboarding playbooks, support workflows and best practices.

Skills

Customer-facing experience

Tech-savvy

Travel willingness

Pastoral/ministry experience

Job description

Nurture Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience and shape how we serve churches at scale—from onboarding through long-term relationships.

You will own onboarding, coordinate with development for technical setup, join client calls, and drive scalable processes as we grow.