Remote Customer Success Implementation Specialist – SaaS & API

StarTex Software LLC; Massachusetts; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

401(k) with employer match

Fully remote work environment

Job summary

The Customer Success Implementation Specialist (CSIS) at StarTex Software LLC leads onboarding and ongoing optimization of EHS Insight for customers, aligning business requirements with configured solutions. You will become a product expert, design custom fields and reports, and work with APIs via Postman to integrate customers’ data.

This remote-first role requires strong communication, proactive problem solving, and the ability to plan across multiple customers while delivering value that

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• Excellent written and oral communication and interpersonal skills
• Strong organizational, multi tasking, and time management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem solving skills
• Ability to work efficiently under deadlines
• Resourcefulness in resolving issues
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

SQL

XML

JSON

JavaScript

APIs

Postman

Excel

SaaS

Customer Success

Implementation

Tools

Postman

FreshDesk

SQL Server

Job description

The Customer Success Implementation Specialist (CSIS) at StarTex Software LLC leads onboarding and ongoing optimization of EHS Insight for customers, aligning business requirements with configured solutions. You will become a product expert, design custom fields and reports, and work with APIs via Postman to integrate customers’ data.

This remote-first role requires strong communication, proactive problem solving, and the ability to plan across multiple customers while delivering value that