Remote Customer Success Implementer – SaaS, API & SQL

StarTex Software LLC; Colorado; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks parental leave

Medical, dental and vision coverage –

Teladoc virtual healthcare services

Employer-paid disability & life-ins

401(k) with employer match

Legal services and voluntary benefits

Fully remote work environment

Salary range $75,000 - $85,000 based

Job summary

StarTex Software LLC is seeking a Customer Success Implementation Specialist to join our remote-first EHS Insight team. You will translate customer requirements into configured EHS Insight setups, including custom fields, formulas, and reports, while mastering our configuration language and APIs.

The role emphasizes learning, strong communication, and cross-team coordination to deliver tailored SaaS solutions for multiple customers across industries.

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Advanced Excel skills, including macros and pivot tables.

Responsibilities

• Become a product expert and work toward improving our platform.
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight.
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs.
• Diagnose, debug, and document issues in the platform.
• Provide timely responses to high priority tickets and incidents.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, FreshDesk.
• Assist clients in understanding the API and setting up roles, modules, reports, and more.
• Conduct demos and meetings regarding integration planning and configuration.

Skills

SQL Server queries

XML

JSON

JavaScript

APIs

Postman

Excel

Communication skills

Time management

Problem solving

Tools

Postman

FreshDesk

Job description

StarTex Software LLC is seeking a Customer Success Implementation Specialist to join our remote-first EHS Insight team. You will translate customer requirements into configured EHS Insight setups, including custom fields, formulas, and reports, while mastering our configuration language and APIs.

The role emphasizes learning, strong communication, and cross-team coordination to deliver tailored SaaS solutions for multiple customers across industries.