Remote Customer Success Implementation Specialist

StarTex Software LLC; Nevada; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

401(k) with employer match

Legal services and voluntary benefits

Fully remote work environment

Salary range $75,000 - $85,000 based

Job summary

StarTex Software, through EHS Insight, is seeking a Customer Success Implementation Specialist to drive onboarding and ongoing support for customers. You will configure the platform with custom fields, reports, and API usage, helping clients maximize value.

The role emphasizes learning the EHS Insight configuration language (JavaScript/XML/SQL), API exposure, and cross‑team collaboration to deliver tailored solutions. A strong customer focus and proactive problem solving are essential.

Qualifications

• Experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong organizational, multi tasking, and time management skills.
• Ability to work across different departments and teams.
• Excellent analytical and problem solving skills.
• Ability to work under deadlines.
• Resourcefulness in resolving issues.
• Working understanding of web technology and browser-based applications (APIs, SaaS, web platforms).
• Experience supporting SaaS-based software systems and working with customers to determine technical issues.

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

Analytical thinking

Problem solving

Communication

Time management

Interpersonal skills

Cross-functional collaboration

Deadline-oriented

Resourcefulness

Web technologies understanding

Tools

SQL Server

XML

JSON

JavaScript

Postman

Excel (advanced)

Job description

StarTex Software, through EHS Insight, is seeking a Customer Success Implementation Specialist to drive onboarding and ongoing support for customers. You will configure the platform with custom fields, reports, and API usage, helping clients maximize value.

The role emphasizes learning the EHS Insight configuration language (JavaScript/XML/SQL), API exposure, and cross‑team collaboration to deliver tailored solutions. A strong customer focus and proactive problem solving are essential.