Remote SaaS Implementation & Customer Success Specialist

StarTex Software LLC; Arizona; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage –

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

401(k) with employer match

Access to legal services and voluntary

Fully remote work environment

Salary range $75,000 - $85,000

Job summary

StarTex Software LLC, through its EHS Insight brand, is seeking a Customer Success Implementation Specialist to onboard customers, understand requirements, and configure the platform to meet their needs. You will learn the proprietary EHS Insight configuration language, a mix of JavaScript, XML, and SQL, and work with APIs via Postman.

The role demands curiosity, technical leaning, strong communication, and the ability to prioritize and manage multiple customers with minimal supervision.

Qualifications

• Knowledge of SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.).
• Ability to be flexible and work analytically in a problem solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong organizational, multi tasking, and time management skills.
• Ability to work across different departments and teams.
• Excellent analytical and problem solving skills.
• Ability to work efficiently under deadlines.
• Resourcefulness in resolving issues.
• Understanding of web technologies and browser-based applications (APIs, SaaS, web platforms).
• Experience supporting SaaS-based software systems and working with customers to determine technical issues.

Responsibilities

• Become a product expert and work toward improving our platform.
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight.
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs.
• Diagnose, debug, and document issues in the platform.
• Provide timely responses to high priority tickets and incidents.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, FreshDesk.
• Assist clients in understanding the API and setting up roles, modules, reports, and more.
• Conduct demos and meetings regarding integration planning and configuration.

Skills

SQL Server queries

XML

JSON

JavaScript

APIs

Postman

Excel

Communication

Time management

Tools

Postman

Job description

StarTex Software LLC, through its EHS Insight brand, is seeking a Customer Success Implementation Specialist to onboard customers, understand requirements, and configure the platform to meet their needs. You will learn the proprietary EHS Insight configuration language, a mix of JavaScript, XML, and SQL, and work with APIs via Postman.

The role demands curiosity, technical leaning, strong communication, and the ability to prioritize and manage multiple customers with minimal supervision.