Senior Identity Security Customer Success Engineer

Cyera; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Cyera is seeking a Sr Customer Success Engineer to be the trusted technical voice for our customers and to bridge Cyera with their security-focused teams. You will guide onboarding, adoption, and long-term value, collaborating with Engineering, Product and Sales to tailor support to each customer’s identity and security needs.

You will work with top-tier security teams to protect machine identities, drive product adoption, and advocate for customer requirements across the organization.

Qualifications

• 5+ years in customer-facing roles (technical).
• Experience delivering Cyber/Identity solutions to enterprise customers.
• Strong collaboration across multiple teams (Engineering, Product, Sales).
• Ability to drive onboarding, renewal and expansion initiatives.

Responsibilities

• Lead onboarding for new customers and guide adoption with internal teams.
• Resolve technical challenges and provide strategic direction tailored to customer identity and security needs.
• Partner with Engineering, Product and Sales to ensure executive engagement and long-term value.
• Drive renewals and identify upsell/cross-sell opportunities within a portfolio.
• Educate customers on products, influence product roadmap with customer feedback, and support QBRs.

Skills

Customer success

Technical communication

Cross-functional collaboration

Problem solving

Relationship management

Executive engagement

Job description

Cyera is seeking a Sr Customer Success Engineer to be the trusted technical voice for our customers and to bridge Cyera with their security-focused teams. You will guide onboarding, adoption, and long-term value, collaborating with Engineering, Product and Sales to tailor support to each customer’s identity and security needs.

You will work with top-tier security teams to protect machine identities, drive product adoption, and advocate for customer requirements across the organization.