Remote Customer Success Associate - SaaS Onboarding

StarTex Software LLC; Springfield (IL); À distance; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Six weeks paid parental leave

Medical,dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

401(k) with employer match

Legal services

Fully remote work environment

Résumé du poste

StarTex Software LLC is seeking a Customer Success Associate to drive onboarding, support, and adoption of our SaaS EHS Insight platform. You will help customers achieve desired outcomes through proactive engagement, problem solving, and effective communication.

The role emphasizes independent work, collaboration, and a strong customer focus in a fully remote environment. You will work with customers across multiple domains, learn the software and environmental, health, and safety concepts, and

Qualifications

• Customer-focused approach with a passion for helping users succeed.
• Excellent communication and listening skills to understand customer needs and translate them into solutions.
• Ability to work independently and collaboratively in a fast-paced SaaS environment.

Responsabilités

• Oversee onboarding for new customers and drive time-to-value.
• Respond to and triage support tickets with clear, actionable guidance.
• Identify opportunities to upsell modules and demonstrate value to customers.
• Communicate new features and benefits to customers to maximize adoption.
• Learn product, domain knowledge, and customer problems to resolve complex issues.

Connaissances

Customer-centric

Active listening

Strong communication

Problem-solving

Self-motivation

Organizational skills

Formation

Bachelor's degree (preferred)

Outils

Microsoft Office

Description du poste

StarTex Software LLC is seeking a Customer Success Associate to drive onboarding, support, and adoption of our SaaS EHS Insight platform. You will help customers achieve desired outcomes through proactive engagement, problem solving, and effective communication.

The role emphasizes independent work, collaboration, and a strong customer focus in a fully remote environment. You will work with customers across multiple domains, learn the software and environmental, health, and safety concepts, and