Remote Customer Success Associate (EHS Software)

StarTex Software LLC; Michigan; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability coverage

Life insurance

401(k) with employer match

Legal services

Fully remote work environment

Job summary

EHS Insight is seeking a Customer Success Associate to onboard customers and ensure they achieve value from our SaaS platform. You’ll play a key role in guiding clients, solving issues, and promoting effective use of our software.

The role emphasizes strong communication, ongoing learning, and collaboration with a distributed team. This fully remote position supports a mission to create a safer, healthier future.

Qualifications

• Bachelor’s degree is preferred.
• Proficient with Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• 1–3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge a plus.
• Customer-centric, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.

Responsibilities

• Oversee onboarding of new customers and minimize time to value.
• Respond to support tickets and provide optimal solutions.
• Follow processes to ensure customer satisfaction and align with goals.
• Identify opportunities to upsell additional modules.
• Inform customers about new features and functionality.
• Learn the software and EHS domain to better assist customers.
• Collaborate with the team to improve onboarding processes.
• Handle increasingly complex customer problems with scalable methods.

Skills

Customer Success

Excellent communication

Self-motivation

Organizational skills

Active listening

Problem-solving

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight is seeking a Customer Success Associate to onboard customers and ensure they achieve value from our SaaS platform. You’ll play a key role in guiding clients, solving issues, and promoting effective use of our software.

The role emphasizes strong communication, ongoing learning, and collaboration with a distributed team. This fully remote position supports a mission to create a safer, healthier future.