Remote Customer Success Architect - Security & ROI Focus

Palo Alto Networks, Inc.

Dallas (TX)

On-site

USD 112,000 - 182,500

Full time

14 days+

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Job summary

Palo Alto Networks is seeking a remote Customer Success professional to support clients post-purchase, drive ROI, and troubleshoot critical issues. You will partner with customers to optimize security infrastructure and ensure ongoing value from our solutions.

The role requires 7+ years in security operations/engineering, strong scripting skills, and excellent communication. You will work within a global, remote-friendly team and engage with cross-functional stakeholders to deliver exceptional

Qualifications

7+ years experience in Security Operations or Engineering.
Familiarity with cloud technologies (GCP, AWS, Azure).
Strong understanding of enterprise security and IT products, systems, and processes.
Experience with Linux system administration and troubleshooting.
Proficiency in scripting with Python and/or JavaScript.
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
Skilled in collaborating with and influencing cross-functional teams.
Strong communication skills and the ability to build and maintain relationships with customers.
Experience in customer-facing roles is a must.

Responsibilities

Trusted Advisor – acts as product SME, assisting customers with questions and technical requirements.
Collaborate with product and engineering to maximize customer value from our products.
Translate technical knowledge into articles and guides to scale customer coverage.