Remote Customer Success Architect - Trusted Tech Advisor

Palo Alto Networks; Dallas (TX); On-site; USD 112,000 - 182,500; Full time

Job summary

Palo Alto Networks is hiring a Senior Customer Success specialist to help clients maximize ROI after purchase and optimize their security infrastructure, while solving critical issues and guiding adoption.

You will act as a trusted product SME, collaborate with product and engineering teams, and translate knowledge into self-service guides for customers to scale support. Strong communication and 7+ years in security ops are required.

Qualifications

• 7+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies (GCP, AWS, Azure).
• Strong understanding of enterprise security and IT products, systems and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment and manage multiple tasks.

Responsibilities

• Trusted Advisor - acts as product SME, assisting customers with product questions and technical requirements.
• Product Experts Collaboration - work with product and engineering teams to maximize customer value.
• Digital First - translate technical knowledge into articles/guides for customers to scale coverage.

Skills

Security Operations

SIEM

SOAR

SOC

XDR/EDR

Cloud

Linux

Python

JavaScript

Cross-functional

Communication

Tools

AWS

GCP

Azure

Job description

Palo Alto Networks is hiring a Senior Customer Success specialist to help clients maximize ROI after purchase and optimize their security infrastructure, while solving critical issues and guiding adoption.

You will act as a trusted product SME, collaborate with product and engineering teams, and translate knowledge into self-service guides for customers to scale support. Strong communication and 7+ years in security ops are required.